44 TIONG WOON CORPORATION HOLDING LTD SUSTAINABILITY REPORT 2025 STRATEGIC SUSTAINABILITY TARGETS Employee Well-being Targets GOVERNANCE EXCELLENCE TARGETS Corporate Governance Performance Targets Customer Satisfaction Targets Focus Area Strategic Objectives Measurement Framework Performance in FY2025 Gender Equality Enhancement Achieve 35% female representation in white-collar roles by 2030 Gender diversity across all levels Inclusive Culture Excellence Achieve 85% inclusion index score Annual TWC Workplace Fairness, Diversity, Equity & Inclusion (DEI) Survey Equal Opportunity Employment Merit-based employment Fair employment practices based on merit Employee Satisfaction Achieve 85% of employee satisfaction in the Employee Engagement Survey conducted Enhanced employee satisfaction with work environment Governance Excellence Area Perpetual Commitments Performance in FY2024 Performance in FY2025 Ethical Leadership Zero tolerance for corruption and fraud Zero confirmed incidents achieved Zero confirmed incidents achieved Regulatory Excellence Zero non-compliance with laws resulting in significant fines Zero significant violations achieved Zero significant violations achieved Board Effectiveness Comply with SGX Mainboard Rules mandatory director training Full compliance achieved Full compliance achieved Perpetual Commitments Performance in FY2024 Performance in FY2025 Achieve 70% customer satisfaction rating 85% customer satisfaction achieved 84% customer satisfaction achieved
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